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Communication Panel
Communication Panel
  • Overview
  • Getting Started
  • Agent Status, Presence Profiles and Capability Icons
  • Agent Guidance
  • Queues
  • Directories
  • Picklist
  • Phone Functions
  • Chats and Messages
  • Emails, Tasks and Action Items
  • Scripting
  • Outbound Campaigns
  • History and Statistics
  • Integrations

Starting to Use Sinch Contact Pro End-User Applications

Requirements and instructions for starting Communication Panel, Communication Desktop, Online Monitoring, Reporting, and SAP Cloud for Customer (C4C) integration

Each Sinch Contact Pro application has its specific requirements, see the following sections

  • Communication Panel

  • Communication Desktop (CDT)

  • Online Monitoring

  • Reporting.

  • Additionally SAP Cloud for Customer Integration can be used with CDT and ECF/Communication Panel.

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