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Reporting
The reporting application contains a data warehouse. The actual reporting is carried out using SAP BusinessObjects (BO). Reporting offers ready-made reports on agents, contacts, contact volumes, scripts, and outbound campaigns.
Reports with SAP BusinessObjects
This section explains how to:
Adding a Queue Column to the Volume Report

Reporting
The reporting application contains a data warehouse. The actual reporting is carried out using SAP BusinessObjects (BO). Reporting offers ready-made reports on agents, contacts, contact volumes, scripts, and outbound campaigns.
- Basic Concepts
  This section explains some basic terms and formulas used in reporting.
- Reports with SAP BusinessObjects
  This section explains how to:
- Standard Reports

Adding a Queue Column to the Volume Report

Prerequisites

To be able to save modified reports, contact Sinch to check that saving is enabled in your tenant.

Go to Design.
Click the Available Objects icon on the left-hand side of the UI.
Drag Queue to create a separate column positioned between the time period and Arrived columns.
Repeat this procedure for all tabs of the report.