Patch corrections

Patch is a correction package that fixes business-critical issues.

We list here the issues fixed from RTT (release to testing) to RTC (release to customer) and onwards.

To see which version your tenant has, open Communication Panel and go to User Menu > Settings > About. The patch number is the last digit in the Version field.

The latest patch includes fixes from all previous patches of the release. For example, corrections made in the first patch release are also in the second one, and so on.

24Q3.2 (build number 10.0.2408.2)

  • Audio of third party in a conference was not properly included in the recording.

  • Inline images inserted to the body of an email during editing were lost when the agent sent the email or navigated away from the view. ID: SCC-13986, SCC-13779, SCC-13963, SCC-13964, SCC-14070, SCC-14195

  • Occasionally, downloading a media attachment from a social chat caused an error. ID: SCC-13848

  • Teams integration stopped updating presence changes from Teams to Contact Pro after a few weeks.