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IP Desk Phones
The External Terminal Controller (ETC) module enables the use of IP desk phones in the Sinch Contact Pro system in the same way as Communication Desktop (CDT).
Changing Agent Status

IP Desk Phones
The External Terminal Controller (ETC) module enables the use of IP desk phones in the Sinch Contact Pro system in the same way as Communication Desktop (CDT).
- Communication Desktop (CDT) and IP Desk Phones
  This documentation describes the use of CDT, IP desk phones, multiterminal desktop (MTD), and the external agent function.
- Managing Presence Information
- Changing Agent Status
- Serving in Queues
- External Agent
  The external agent function allows you to accept queue calls and calls to your extension number without being logged on to CDT.
- Multiterminal Desktop (MTD) Function
  Describes the configuration and use of the MTD function

Changing Agent Status

You use this procedure to change your status from ready to not ready (and vice versa).

To set your status to Not Ready, press #3.
To receive inbound calls again, set your status to Ready by pressing #2.