You handle conversations in the form of chats, emails, and calls in the Conversations view.
Conversations from the queues that use the auto-allocation mode are offered to you automatically based on their waiting time, your skills, and various other things defined in System Configurator.
The conversation offering screen shows information related to an incoming conversation being offered to you.
The Conversation Details view displays details of one conversation.
You can save your personal preferred Home, Directory, Picklist, and History view definitions with the My preferences feature.
When auto-answering is used, the offered conversation is automatically accepted for you; no action by you is needed.
Ready-made reply templates simplify working with chats and emails.
This feature is not available in Sinch Contact Pro on-premise version.
