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Installation guide for on-premise 2026
Installation guide for on-premise 2026
  • Overview
  • Planning
  • Installing Prerequisite Software
  • Certificates
  • Software Packages
  • Installing
  • Moving E-Mail Data from Database and Cleaning Up Scripts
  • Activating Sinch Contact Pro System
  • Uninstalling Sinch Contact Pro System
  • IA Variables
  • Installing Feature Packages and hotfixes
  1. Home
  2. Activating Sinch Contact Pro System

    To enable the use of your Sinch Contact Pro system, see the listed procedures.

  • Activating Sinch Contact Pro System

    To enable the use of your Sinch Contact Pro system, see the listed procedures.

    • Starting
    • Configuration Examples and Templates
    • Connecting Two Sinch Contact Pro Systems
    • Prompts

      Prompts are messages that customers hear and receive in various situations, for example, they inform the customer about the position in a queue and about the service times.

    • NAT Configuration Examples

      When the network topology prevents direct connections between terminals and the server components, the streams need to be relayed using Network Address Translation (NAT).

    • Local File Locations for Prompts, Recordings and Voicemails

Activating Sinch Contact Pro System

To enable the use of your Sinch Contact Pro system, see the listed procedures.

  • Connect and start the system in IA.

  • Use Configuration Templates in configuration.

  • Connect two Sinch Contact Center systems together.

  • If you want to customize your system, you may need to make changes to the audio messages, prompts.

  • See some NAT configuration examples.

  • In special cases, use Local File Locations for Prompts, Recordings and Voicemails

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