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User and role management
Creating and maintaining user accounts, assigning rights to users, creating and maintaining user groups through which you manage users’ rights, giving roles to user groups, defining default settings for users with user settings templates, using the Update wizard for updating settings (such as voicemail settings) of various users simultaneously
Using user settings templates
Mapping DTMFs for presence profiles

User and role management
Creating and maintaining user accounts, assigning rights to users, creating and maintaining user groups through which you manage users’ rights, giving roles to user groups, defining default settings for users with user settings templates, using the Update wizard for updating settings (such as voicemail settings) of various users simultaneously
- Printing user's personal data
- User rights management
- Managing user groups
- Managing user roles
- Creating new user accounts
- Anonymous user
  A technical anonymous user is needed to ensure that only authorized access to reply templates is allowed.
- Using user settings templates
  - Configuring Communication Panel settings
  - Defining allowed chat elements and content checker
  - Configuring settings for Communication Panel contact center
  - Defining settings for SAP Service Cloud (C4C) integration
  - Configuring responsive My Conversations view
    In addition to using the Communication Panel embedded in a CRM, such as SAP Service Cloud or Salesforce, it is possible to have Communication Panel open in another browser window and see an embedded My Conversations view in the CRM.
  - Configuring ServiceNow
    Communication Panel can be integrated with ServiceNow user interface.
  - Configuring Salesforce
    Communication Panel can be integrated with Salesforce user interface. Supported application type is Lightning.
  - Configuring Microsoft Dynamics 365
    You can embed Communication Panel in Dynamics 365 Customer Service to use the call functions of Communication Panel.
  - Configuring mobile app settings
  - Mapping DTMFs for presence profiles
  - Defining directory fields for users
- Mobile device administration
  In this view, you can see a list of users' devices registered for the mobile app. You can also block and delete devices. The system only allows each user to have a maximum of three registered devices.
- Update wizard for users
- Deleting objects

Mapping DTMFs for presence profiles

You must have rights to create user settings templates and to view users and user groups.

You use this procedure to define the DTMF characters with which desk phone users are able to change profiles.

The whole process is as follows:

Create a user group of desk phone users.
Give this group rights to use profiles.
Configure a mapping between a DTMF character and a profile.
Inform the group about the DTMF characters and about the character that is used for changing the profile.

The Presence Change Start DTMF setting is defined in System Services > IP Desk Phone Settings > Advanced Settings, see Configuring IP Desk Phone Settings.

On the System Configurator main screen, choose User and Role Management > User Settings Template.
To create a new template, choose Add New.

Or

Search for the template to which you want to add the DTMF mapping.
In the DTMF Mapping for Presence Profiles block, enter the number you want to map to a profile and then choose the profile from the dropdown list.

example:

If the DTMF character for changing the profile is # and the mapping character for the business trip profile is 12, the desk phone users choose the following to change their profile to Business Trip: #12.

Note:

Make sure that you do not use the same DTMFs as for other pre-configured values that are defined in System Services > IP Desk Phone Settings > Advanced Settings because the values defined with a user settings template override the values defined in System Services.
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