System Configurator (SC)

This section instructs in setting up System Configurator, which superusers use to manage user accounts, configure queues, campaigns and recording settings, and other business configuration.

Prerequisites

Appropriate Java version is installed on the workstation:
- Oracle Java version 11 or newer
  or
- Azul Zulu Java version 11 or newer
  For more information about Java versions, see Discontinuation of Java 8 support and supported versions.
Open Web Start is installed on the workstation

Note:

Java license fee is not included in Sinch Contact Pro.

Logging in

Click the URL you've received from Sinch.
Choose the login option.
- For Windows: Use the recommended option. However, if SC fails to load, you can use the alternative option.
- For Mac: Use the alterntive option.
If you run into other issues with the alternative option, create a support ticket to Sinch.
If SSO is enabled, you will be logged in automatically. Otherwise, you need to enter your credentials and click Log On.

Configuration Tasks

Superusers need to run the configuration tasks, such as:

Configure user accounts and user groups
Configure queues and queue groups
Configure recording settings and storage for call recordings
Give user rights for running Data Protection Officer (DPO) tasks and managing customer consents

For more information about these tasks, see the System Configurator document.