Overview

Dashboard is a web-based standalone application.

It primarily presents statistics that concentrate on both current-day and historical activities within the contact center. It utilizes tables, graphical representations of data, and user interfaces to manage a broader range of contact center tasks. Depending on your user rights, you can view:

• agents and their ongoing and handled conversations, as well as change agents' settings
• conversations and their statuses
• progress and status of campaigns

In addition to the statistical information, you can:

• manage disruption events such as power outages by defining information played by an IVR to customers
• send SMS messages to individual recipients or groups of people
• create creating emergency locations (supported in the US, Canada, Puerto Rico, and US Virgin Islands)

Note:

Your application may appear different from the screenshot examples in this document due to the language and version used.