Recording
Sinch Contact Pro offers several call recording options.
Recordings can be initiated automatically (with or without user awareness) or manually by users. You can define recording at various levels: for individual users, queues, or campaigns.
Data protection and privacy laws vary between countries. This includes informing parties that a call is being recorded and showing and hiding digits in phone numbers. Check all local laws and ensure your configuration complies with them.
It is possible to ask for customer consent for call recording with a consent IVR, or import them from an external system.
In you can configure the following items
Recording settings
The use of recording in your system involves:
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Defining the system-level recording settings in .
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Enabling the recording for users, queues, and campaigns, if you select the recording mode Specified for user, queue or campaign.
Copying call recordings to AWS S3 bucket
To activate automatic copying of call recordings from Sinch to your own AWS S3 bucket, contact Sinch. In addition to call recordings, also contact trace records (CTR) will be automatically copied as soon as Sinch Contact Pro has stored them. Your AWS S3 bucket must be in the same AWS region where your Sinch Contact Pro is hosted.