Miscellaneous Improvements
This section lists changes to the existing functions and features.
Compression of UI client files
User interface (UI) client files for Communication Panel, Dashboard, and Web Chat are now compressed on ECF Web Server to enable faster transfer to the UI. This means that the UIs also load faster. ID: SCC-1899
Data Cleanup
The following data is now anonymized or deleted in all places affected by the automatic data removal defined in : subject, chat content, script results, internal notes, attached data, and customer's diplay name.
Display Name
Data Protection Officers (DPOs) can now search for a customer with the display name they have used in social chat conversations. The field is Display Name and only an exact name can be used as a search criterion.
SAPUI5 Library
SAPUI5 user interface library used for Communication Panel, Data Protection Officer (DPO) and Launchpad is now upgraded to the version 1.71.44.
Opus Call Recording File Extension
Call recordings saved when using the Opus option are now stored with the .opus extension. They were previously saved with the .ogg extension.
White Labelling
- Communication Panel
- Dashboard
- Launchpad
For more information, contact Sinch.
Full-Text Search for Chat Content
Body text search criteria for chat content in Communication Panel and Dashboard is now using full-text search as is already being used for email content. As a result, it's no longer possible to search for chat content by using an asterisk (*) at the beginning of a search term (*text) but instead the asterisk must be placed at the end (text*). SCC-2930
Data Protection Officer (DPO) UI Defaults
Default search criteria in DPO UI were changed to avoid unnecessary load to server. Now the default search range is yesterday - today while originally it was one year. ID: SCC-2800
Cache Control
Cache freshness of a browser is now checked at 24-hour intervals for Communication Panel, Dashboard and Visitor Chat. If an end user isn't able to get the latest release of an UI, they should clear browser cache to get the 24-hour cache rule applied.
Reporting and Monitoring Data Replication
Reporting and monitoring data replication replicates data from Sinch Contact Pro reporting and monitoring databases to your MS SQL Server database. You can access data with third-party reporting tools. You can also use this to integrate certain workforce management systems to Sinch Contact Pro. This is an optional feature. For more information, contact Sinch sales.