Integration Interfaces

Restful Monitoring Interface (RMI)

RMI's queueStatuses and agents requests have been updated to provide information on chat capacity. For more information, see the API documentation for RMI. For more information on the feature, see Chat Capacity Shown in Agents View and Queue Status Chart.

RMI can now add an end event for a conversation. For more information, see the API documentation for RMI. For more information on the feature, see Mark as Handled Button Added for Conversations.

Restful Directory and Presence Interface (DPI)

The query parameter sourceId of the /entries resource now supports multiple values.