Creating Profiles

On the System Configurator main screen, choose Presence Management > Profiles.

Choose Add New.

A screen area with relevant assignment blocks appears.

In the Basics block, configure the settings according to the following table.


Field	Description
Name	Enter an appropriate name for the profile. This field is mandatory.
Type	Choose the profile type: Presence The user is able to receive contacts. Absence Contacts are not allocated to the user. Conference The user is free but available only for contacts who are able to join an active conference call. This field is mandatory. Note: Don't change the type of an existing profile. Instead create a new profile with the appropriate type.
Reason	Choose the reason for the profile. This field is mandatory.
Duration	Choose the duration. The None option means that the profile has no defined duration. This field is mandatory.
Priority	Communication Panel For legacy product reasons a priority value is required although it isn't used in Communication Panel. The values of the profiles don't have to be unique but all profiles can use the same value. In Communication Panel the profiles are sorted in ascending order using the following: Type: Absence Conference Presence Availability: Away Free Tentative Name CDT Enter the priority for the profile to define the importance of the new profile in CDT. This field is mandatory, and the maximum value is 255.
Presence	Choose the availability. The presence of a user is indicated with an icon in Communication Desktop and Communication Panel.
Queue Group	Choose the queue group to create a profile through which users can log on to queues of that queue group. When the users that have rights to use this profile and they choose it in CDT or Communication Panel, they are logged on to the queues of that queue group, and logged out from all other queues they may have logged on earlier. Note: This function cannot be used when ECF and CDT are used together.
End Time Rounding	Enter the optional rounding value that affects the duration and the return time. For example, if the rounding value for a two-hour absence profile is 10 and you activate the profile at 12:38, the profile remains active until 14:40.

In the Profile Behavior block, define how calls are handled::


Field	Function
Default Behavior	Choose the default behavior of the profile. If the behavior is Allow All Calls, other behavior options can be separately selected for Busy, Not Answered, and Logged Off. If you choose something else than Allow All Calls for the default behavior, the same behavior is applied to all situations. Allow All Calls All personal calls are routed to a user’s extension number. Busy Callers hear the busy tone. Free Forwarding Callers are transferred to a predefined number that is entered in the Free Forwarding Number field. IVR Callers are transferred to the Presence IVR. Define the prompt that is played and possible transfer options in the IVR Options block. Mobile Phone Callers are transferred to a user’s mobile phone. This number is defined in the basic user information. Personal Forwarding Callers are transferred to a predefined number. This number is defined in the contact settings of users. Switchboard Callers are transferred to a predefined number. This number is defined in the contact settings of users. Voicemail Callers are transferred to a user’s voicemail. The user voicemail is defined in the voicemail and notification call settings.
If Busy If Not Answered If Logged Off	If the value for the default behavior is Allow All Calls, define how the calls are handled in case of busy, not answered and logged of situations.
Free Forwarding Number	If the profile behavior is Free Forwarding, this field is enabled and you can enter the number to which calls of users that have this profile active are forwarded.

If you have defined that in certain situations calls are forwarded to IVR, activate the IVR selections in the IVR Options block.

example:

You have the following profile:

Name: Business Trip
Type: Absence
Reason: Business Trip
Duration: 2 Days
Default Behavior: IVR

To play the business trip prompt file, choose Business Trip for the Prompt field. If you want the prompt to play forwarding options in addition to this prompt, define the destinations.

In this case, the prompt plays the following:

Press one to be forwarded to mobile phone. Press two to be forwarded to voicemail. Press three to be forwarded to switchboard.

The IVR keys must be unique: you cannot define two different options for one key (that is, 1 to be forwarded to mobile phone and 1 to be forwarded to voicemail).

In the Profile Exceptions block, choose the phone numbers or user groups to which the default profile behavior does not apply.

Enter one phone number or user group per exception rule.

example:

You have the following profile:

Name: Training
Type: Absence
Reason: Training
Duration: 1 Days
Default Behavior: IVR

You define that calls from a certain number are forwarded to your mobile phone instead of IVR:

Group or Number: 0401234567
Behavior: Mobile Phone

Now calls from this number are handled according to this exception rule.

In the Access Rights block, define which users, user groups, or user roles can use this profile. For information about the Access Rights block, see Access Rights. Alternatively, you can define the same thing by giving user rights for users, user groups, or user roles to this profile in User Rights.

Save your entries.