Notification messages

Communication Panel shows the following notification messages:

Table 1.
Notification type Description User options Example

Toast messages

Status alerts related to conversations or your actions

-

Progress messages

System's responses to your actions

-

Banner messages

Operational or functional information in Communication Panel

The message disappears automatically, but you can also dismiss it by clicking the x icon.

Windows notifications

Appears as a banner or in Action Center

  • Auto-allocation conversation: Accept or Decline

  • Hunt group call: Pick (adds to conversation list) or Mute (silences and removes popup for 30s)

To enable Windows notifications of incoming conversations, do the following:

  1. Go to the browser's notification settings:

    • Chrome: Settings > Privacy and security > Site settings > Permissions > Notifications

    • Edge: Settings > Cookies and Site permissions > Notifications

    • Firefox: Settings > Privacy & Settings > Permissions > Notifications

  2. Enable notification sending.

  3. Add the Communication Panel URL as an allowed site.

  4. Confirm your notification behaviour from Windows Settings > System > Notifications & actions.

If you're a Mac user, see how you can manage notifications in macOS .