Campaigns
This view provides information on the progress and status of campaigns.
This view requires RESTful Outbound Campaign Interface (OBI) enabled. If you have campaigns and rights to them but you see No rows in the Campaigns view, contact Sinch support.
To see the Campaign view in Dashboard, you need rights to view the campaign.
Campaign Statistics: Shows the overall performance of the campaigns you have rights to
You can see campaign information when you have the statistics summary rights for the campaign. To see more details about a campaign, click on the row.
Agent Statistics: Is for supervisors to view their agents' performance for a specific campaign
You can only see this tab if your user settings template in System Configurator has Enable Supervisor Elements and Actions selected.
My Statistics: Is for the agent using Dashboard to view their performance across campaigns they have participated in