Listen to conversation lifecycle events

To send all available conversation data from Sinch Contact Pro, refer to contact and event objects in the request body:

{
  "request": {
    "authentication": {
      "type": "basic"
    },
    "method": "POST",
    "headers": {
      "x-api-key": "{authentications.api-key}"
    },
    "body": {
      "event": "{event}",
      "contact": "{contact}"
    }
  }
}

To define which contact data is sent from Sinch Contact Pro, specify each property you want to send in the body:

{
  "request": {
    "method": "POST",
    "authentication": {
      "type": "basic"
    },
    "body": {
      "Event name": "{event.name}",
      "Event date": "{event.datetime}",
      "Channel type": "{contact.channel_type}",
      "Channel subtype": "{contact.channel_sub_type}",
      "Direction": "{contact.direction}",
      "ID": "{contact.id}",
      "Monitoring/reporting ID": "{contact.guid}",
      "Creation timestamp": "{contact.created}",
      "Language": "{contact.language}",
      "Priority": "{contact.priority}",
      "Skills": "{contact.skills}",
      "Current queue": "{contact.queue}",
      "Current queue ID": "{contact.queue.id}",
      "Current queue address": "{contact.queue.address}",
      "Forwarding queue": "{contact.forwarding_queue}",
      "Forwarding queue ID": "{contact.forwarding_queue.id}",
      "Forwarding queue address": "{contact.forwarding_queue.address}",
      "Current agent": "{contact.agent}",
      "Current agent ID": "{contact.agent.id}",
      "Current agent number": "{contact.agent.number}",
      "Current agent chat address": "{contact.agent.chat_address}",
      "Preferred agent": "{contact.preferred_agent}",
      "Preferred agent ID": "{contact.preferred_agent.id}",
      "Preferred agent number": "{contact.preferred_agent.number}",
      "Preferred agent chat address": "{contact.preferred_agent.chat_address}",
      "Required agents": "{contact.required_agents}",
      "Transferring agent": "{contact.transferring_agent}",
      "Transferring agent ID": "{contact.transferring_agent.id}",
      "Transferring agent number": "{contact.transferring_agent.number}",
      "Transferring agent chat address": "{contact.transferring_agent.chat_address}",
      "Source": "{contact.source}",
      "Destination": "{contact.destination}",
      "External Destination": "{contact.external_destination}",
      "CAD": "{contact.cad}"
    }
  }
}