Home
User and role management
Creating and maintaining user accounts, assigning rights to users, creating and maintaining user groups through which you manage users’ rights, giving roles to user groups, defining default settings for users with user settings templates, using the Update wizard for updating settings (such as voicemail settings) of various users simultaneously
Creating new user accounts
Managing user's devices
In the Devices block, you can see the user's devices registered for the mobile app. You can also block and delete devices. The system only allows each user to have a maximum of three registered devices.

User and role management
Creating and maintaining user accounts, assigning rights to users, creating and maintaining user groups through which you manage users’ rights, giving roles to user groups, defining default settings for users with user settings templates, using the Update wizard for updating settings (such as voicemail settings) of various users simultaneously
- Managing users in Sinch Contact Pro
  For user management, create user groups.
- Printing user's personal data
- User rights management
- Managing user groups
- Managing user roles
- Creating new user accounts
  - CDT settings
  - Entering basic user information
  - Managing directory-related information
  - Entering authentication information
  - Defining client certificates
  - Configuring user voicemail and notification call settings
  - Assigning roles
  - Assigning user rights
  - Adding users to user groups
  - Defining skill levels
  - Configuring queue and external agent settings
  - External agent function
  - Communication Panel personalization
  - Personalizing Communication Desktop (CDT)
  - Defining shortcut keys for CDT
  - Configuring directory settings of CDT
  - Configuring users' recording settings
  - Configuring phone settings
  - Configuring CDT audio settings
  - Configuring contact center settings of CDT
  - Configuring Multiterminal Desktop (MTD)/ Simultaneous Ring Mode (SRM) settings
  - Configuring contact settings
  - Configuring mobile app settings
  - Managing user's devices
    In the Devices block, you can see the user's devices registered for the mobile app. You can also block and delete devices. The system only allows each user to have a maximum of three registered devices.
  - Configuring CMC settings
  - Defining reporting settings
  - Defining manager queue settings
  - Defining advanced attributes
- Anonymous user
  A technical anonymous user is needed to ensure that only authorized access to reply templates is allowed.
- Using user settings templates
- Mobile device administration
  In this view, you can see a list of users' devices registered for the mobile app. You can also block and delete devices. The system only allows each user to have a maximum of three registered devices.
- Update wizard for users
- Deleting objects

Managing user's devices

In the Devices block, you can see the user's devices registered for the mobile app. You can also block and delete devices. The system only allows each user to have a maximum of three registered devices.

You must have Manage rights to User's Devices.

Table 1. Information shown for devices
Column	Description
Identifier	The device's ID in Sinch Contact Pro
Model name	The model of the device or third-party application name
OS version	The operating system version of the device or the third-party application version
Last app login	The date and time when the app last logged in on this device
Blocked	If the user is blocked from using the app Blocking means the user can't access the app with this device. This can be useful, for example, if the user misplaces their device. To block a user, select their row in the table and click Block above the table. You can return the user's access by clicking Unblock.
Status	The status of the device in Sinch Contact Pro If the device has been deleted, you'll see status Deleted until the batch job server run deletes the device from the system. To delete a user, select their row in the table and click Delete above the table.You can't undo a deletion. The user can reinstall the app on the same device.