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User and role management
Creating and maintaining user accounts, assigning rights to users, creating and maintaining user groups through which you manage users’ rights, giving roles to user groups, defining default settings for users with user settings templates, using the Update wizard for updating settings (such as voicemail settings) of various users simultaneously
User rights management
Implicit rights

User and role management
Creating and maintaining user accounts, assigning rights to users, creating and maintaining user groups through which you manage users’ rights, giving roles to user groups, defining default settings for users with user settings templates, using the Update wizard for updating settings (such as voicemail settings) of various users simultaneously
- Managing users in Sinch Contact Pro
  For user management, create user groups.
- Printing user's personal data
- User rights management
  - User interface options
  - Managing rights
  - Implicit rights
  - Access types
  - Object types
  - Default roles
  - Managing rights for DPO and customer consents
    There are two data security -related user rights Data Protection Officer (DPO) and Customer Consent that are not included in any roles but they must be given to a person separately:
  - Viewing summary of rights
  - Access rights
- Managing user groups
- Managing user roles
- Creating new user accounts
- Anonymous user
  A technical anonymous user is needed to ensure that only authorized access to reply templates is allowed.
- Using user settings templates
- Mobile device administration
  In this view, you can see a list of users' devices registered for the mobile app. You can also block and delete devices. The system only allows each user to have a maximum of three registered devices.
- Update wizard for users
- Deleting objects

Implicit rights

Although rights are given through roles and groups, users have the following implicit rights:

Users are allowed to view their own data. This means the assignment blocks in the User view with the following exceptions:
- Manager queue number in Manager Queue Settings
- Queue names in User Rights (the Queue and Queue Group objects)
- Queue settings in Queue and External Agent Settings
- Reporting specifications and reporting group in Reporting Settings
Users are allowed to change their password.
Users who have voicemail are automatically allowed to access their voicemail messages.
Users are allowed to view the default system settings (that is, the system languages).
Users have full rights for objects (for example a queue) they create.

Users cannot remove their own accounts even if they had explicit rights to do so; deletion of a user account that is in an active session corrupts the system.