Dashboard
The following changes and improvements have been made in Dashboard.
Original ID of Transferred Chats
of the new chat to queue event shows also the original chat ID for transferred chats.
Chat Transferred Event
The Conversation Details table now shows an event when a chat is transferred.
Home View as Tabbed Views
Home view is now enhanced to offer a tabbed experience where the user can extend and simplify their chart layout over several tabs. The user can create and name up to 10 tabs, select charts, and customize the layout for each tab by moving and resizing the charts.