Integration Interfaces

The following changes have been made in the RESTful and integration interfaces.

Restful Monitoring Interface (RMI)

Wrap-up duration has been removed from total duration in /RI/rmi/contacts. Now Dashboard adds the wrap-up time to the total handling time. ID: SCC-5679

Online Integration Interface (OII)

You can now prevent OII from checking mandatory script questions or callback call result. This enables agents to use only SAP CRM IC. For more information, see the OII document.