Miscellaneous Improvements
This section lists changes to the existing functions and features.
Microsoft Teams Integration
Presence changes in Teams can be synchronized with Sinch Contact Pro, and vice versa. For more information, see the Service Configuration document.
Campaign Dialer
A new dialer type, Campaign Dialer, has been added.
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It allows administrators to configure campaigns that use an existing or dedicated call queue.
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Communication Panel agents serve in a single campaign.
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Using the Communication Panel's Grouping filter, agents can view all active campaigns and choose which single campaign they serve in.
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Campaign dialer supports all dialing modes: preview and progressive provide a blended experience, while predictive mode dedicates the agent solely to serve in the campaign.