Communication Panel
The following changes and improvements have been made in Communication Panel.
Browser Tab Microphone Indicator
Communication Panel only uses the agent's microphone when in use during a call and then releases upon hangup. Version 22Q3 introduced Communication Panel's usage of the browser’s tab microphone indicator to further emphasize this. This 22Q3 feature has had to be reverted until further notice in order to maintain the stability of the UI. ID: SCC-6313
Notification Dot to Conversation History
Communication Panel's Conversation History extension now shows a notification dot when there are other related conversations (matching phone number or email address) awaiting action.
WhatsApp Content Type Templates
Communication Panel's Create WhatsApp Message popup now includes content-type templates, thus supporting WhatsApp content type templates.
Priority Order for Presence Profiles
The administrator can now define the priority order in which Communication Panel displays the presence profiles. The setting for this is found in System Configurator ().
Failed Pick Message Texts
Toast message texts related to a failed pick of a conversation have been improved.