Miscellaneous improvements

This section lists changes to the existing functions and features.

OpenUI5 update

The SAPUI5 framework used by Communication Panel, Launchpad, and Data Protection Officer (DPO) Tool has been replaced with OpenUI5.

New Infrastructure Administrator (IA) parameters

To improve logging, new parameters have been added to IA for ECF, RESTful Interfaces (RI), and Connection Web Server (COWS):

  • Enable Access Log: When selected, every request and response is logged. This is selected by default.

  • Access Log Max Days: The number of days the log will be saved. The default value is 14.

  • Access Log Pattern: A list of the logged Tomcat format tokens (fields)

ID: SCC-16146, SCC-16798

Storing Sinch Conversation API identifiers

Sinch Contact Pro now stores the following Sinch Conversation API IDs: contact_id, conversation_id, and message_id. Use them to retrieve Contact Pro chat data with the CMI resource GET /chatMessages. Note that IDs are not stored in the following cases:

  • delivery errors in case sending response to a customer conversation fails

  • agent left/joined a conversation in Sinch Chat

  • when the disconnect prompt is sent by Contact Pro (if configured)

  • messages sent via CMI /messages

Teams status when user in a call

Admins can now select which status is shown in Microsoft Teams when the user is in a call in Sinch Contact Pro:

  • Busy - In a call

  • Do not disturb - Presenting

Licensing changes

  • Outgoing calls from IVRs are now billable conversations.

  • MAX.CALLS.IVR in license reporting now includes both custom and built-in IVRs.

Email upload to SAP Service Cloud Version 2

The integration to SAP Service Cloud Version 2 now supports uploading emails. You can configure email upload by adding a messaging service with type c4semailv2. For more information, see the System Configurator document.