System Configurator (SC)

The following changes and improvements have been made in System Configurator.

Voice messages

You can enable agents to record voice messages in response to customers' conversational messaging chats by selecting the option Show voice recording button in User and role management > User settings template > Communication Panel (CP) contact center.

Beep tone

Use the setting Play beep during recording in System services > Recording to enable a beep tone during call recording. This is to inform all parties in a call that the call is being recorded. The setting applies to all recordings.

Showing only pickable conversations

It's now possible to configure Communication Panel to show users only the conversations they can pick at the current time in Picklist. This can be done by selecting the new Show only conversations that are currently pickable in Picklist field on the user settings template.

New default file types

The file types webp and mp3 have been added as default types in Chat settings > Allowed file types. Note that these new file types are included only in new deployments. For existing ones, you'll need to manually add them to the allowed file types list.