Integration interfaces

Restful Configuration Interface (RCI)

A new secrets resource has been added for handling centrally stored third-party secrets. For more information on related changes in System Configurator, see Secret manager.

Restful Monitoring Interface (RMI)

A new field availabilityIndex has been added to the GET method of the agents resource.

The contacts resource's pickable query parameter has a new now option which returns conversations that are pickable and do not have another agent as required or preferred agent and Allow picking chats from preferred and required agents (chat queue) / Allow Picking by Other Communication Panel Agents (email queue) is not selected for the queue in System Configurator.

Restful Contact Management Interface (CMI)

The GET method of the chats resource now supports filtering with a date range or before or after the creation date. For example:

• GET /RI/cmi/chats?date_created=2025-01-21T00:00:00Z&date_created_end=2025-01-21T23:59:59.999Z returns chats created during 21st Jan 2025 in UTC time.
• GET /RI/cmi/chats?date_created=2025-01-21T00:00:00Z returns chats created on or after the given UTC time.
• GET /RI/cmi/chats?date_created_end=2025-01-21T23:59:59.999Z returns chats created on or before the given UTC time.

A new callTranscripts resource has been added for handling call recording transcripts. For more information, see Call recording transcription and AI analysis (beta).

Event-driven integration framework

It's now possible to use secrets from Secret manager in EDI configurations. This means you don't need to define authentication details separately for the EDI configuration.

Strong authentication for RESTful APIs

To show how Sinch Contact Pro APIs can be used from a browser with SSO-based strong authentication, we've created a sample application.