Home
User and Role Management
Creating and maintaining user accounts, assigning rights to users, creating and maintaining user groups through which you manage users’ rights, giving roles to user groups, defining default settings for users with user settings templates, using the Update wizard for updating settings (such as voicemail settings) of various users simultaneously
Using User Settings Templates
Defining Allowed Chat Input Elements

User and Role Management
Creating and maintaining user accounts, assigning rights to users, creating and maintaining user groups through which you manage users’ rights, giving roles to user groups, defining default settings for users with user settings templates, using the Update wizard for updating settings (such as voicemail settings) of various users simultaneously
- Printing User's Personal Data
- User Rights Management
- Managing User Groups
- Managing User Roles
- Creating New User Accounts
- Anonymous User
  A technical anonymous user is needed to ensure that only authorized access to the reply templates is allowed.
- Using User Settings Templates
  - Configuring Communication Panel Settings
  - Defining Allowed Chat Input Elements
  - Configuring Settings for Communication Panel Contact Center
  - Defining Settings for SAP Service Cloud (C4C) Integration
  - Configuring the Dynamic My Conversations View
    In addition to using the Communication Panel embedded in the CRM, it is possible to open Communication Panel in another browser window and see a dynamic, embedded My Conversations view that is responsive to available frame size.
  - Configuring ServiceNow
    Communication Panel can be integrated with ServiceNow user interface.
  - Configuring Salesforce
    Communication Panel can be integrated with Salesforce user interface. Supported application type is Lightning.
  - Configuring Microsoft Dynamics 365
    You can embed Communication Panel in Dynamics 365 Customer Service to use the call functions of Communication Panel.
  - Mapping DTMFs for Presence Profiles
  - Defining Directory Fields for Users
- Update Wizard for Users
- Deleting Objects

Defining Allowed Chat Input Elements

You must have rights to modify the user setting template.

You use this procedure to define which formatting is kept when agents use the Clean up input icon to remove formatting from the content copied from third-party sources such as a website. These settings can be defined only via a user settings template, and they are available to users where this user setting template is used.

On the System Configurator main screen, choose User and Role Management > User Settings Template and search for the template that you want to configure.
The search result list appears.
Choose the template by double-clicking it.
Open Communication Panel Chat Input Cleanup block and define tags, CSS styles, and HTML attributes by:
- Using the elements from the list that opens when you click the Edit icon
- Typing the elements yourself
The elements you type do not have to be in the pre-defined list.
Save your entries.