Patch corrections

Patch is a correction package that fixes business-critical issues.

We list here the issues fixed from RTT (release to testing) to RTC (release to customer) and onwards.

To see which version your tenant has, open Communication Panel and go to User Menu > Settings > About. The patch number is the last digit in the Version field.

The latest patch includes fixes from all previous patches of the release. For example, corrections made in the first patch release are also in the second one, and so on.

25Q1.4 (build number 10.0.2501.4)

  • If an incoming email was moved to another queue by user transfer in Communication Panel or by queue overflow, the event driven integration framework could not resolve the current queue. ID: SCC-15241

  • Occasionally, when a user was creating a new email or replying to an email with a default reply template, the email body shown in the editor remained empty. ID: SCC-14891, SCC-15116

  • Several fixes to the new Dashboard

25Q1.5 (build number 10.0.2501.5)

  • Recording of predictive outbound campaign calls used queue recording and consent settings of the related incoming queue instead of campaign level recording settings. This caused various issues and need for additional configurations. ID: SCC-15437

  • Agent filters Name and Presence in the new Dashboard didn't work correctly.