Patch corrections

Patch is a correction package that fixes business-critical issues.

We list here the issues fixed from RTC (release to customer) onwards.

To see which version your tenant has, open Communication Panel and go to User Menu > Settings > About. The patch number is the last digit in the Version field.

The latest patch includes fixes from all previous patches of the release. For example, corrections made in the first patch release are also in the second one, and so on.

26Q4.1 (build number 10.0.2611.1)

Not released

26Q4.2 (build number 10.0.2611.2)

Release to customer version

26Q4.3 (build number 10.0.2611.3) — added October 20 2026

  • On occasions, incoming calls may have shown on the agent UI without an audible ringtone. This occurred because CP wasn't handling the audio device ID polling update correctly. ID: SCC-21539

  • The Contact Pro HTML sanitizer has been modified to recognize href containing a safe link and replace it with originalsrc. ID: SCC-18859

  • When copying an event-driven integration configuration in System Configurator, queues weren't shown before saving the new configuration.

  • Occasionally, live call transcription failed to stop or unexpectedly started again after a call was transferred to a number where transcription wasn't supposed to be used. Transcription now stops and starts reliably in these scenarios.

  • A hyperlink depicted as a button in a table cell wasn’t visible - done as, a hyperlink (HTML “a”-element) inside table cell (HTML “td” element) which were together styled to look as button. Now CP cleans the CSS styles from hyperlinks (and table cell) to prevent usage of the same colour in the foreground and background. ID: SCC-18859

  • When the agent sent a message in a chat, Communication Panel's conversation view moved up slightly.